Financial services industry leaders partner to deliver an enhanced digital-first borrower experience for credit unions, banks, and finance companies
(PRUnderground) January 24th, 2023
State National Companies is proud to announce that the company has teamed with Glia, the leading provider of Digital Customer Service (DCS), to introduce a communication platform that provides State National’s end-user customers with a seamless digital-first experience across all channels — SMS, chat, voice and video — without breaking the digital connection. This new addition to State National’s technology stack will further enhance the organization’s leadership position as the technology and innovation front-runner in the portfolio protection industry.
State National Companies has a 50-year history serving financial institutions nationwide with the most advanced portfolio protection and risk mitigation system in the collateralized lending space. Designed specifically for financial services companies, Glia’s Digital Customer Service (DCS) platform enables credit unions, banks and insurance firms to meet and effortlessly guide customers online. The strategic partnership between these two organizations will provide an unprecedented level of seamless and efficient communication between State National and the borrowers they serve on behalf of their client lending partners by leveraging the latest in multifunction omnichannel chat and digital interactions.
When speaking about the new alliance, Angi Durham, State National’s VP of Strategy and Innovation said, “These advanced digital interaction capabilities are a huge leap forward in the portfolio protection space. While some others may have a chat feature, what we have created with Glia is so much more than chat — it encompasses multiple delivery channels that integrate together to provide a holistic customer experience unparalleled in our industry. And this is just the beginning — this innovation is a springboard we will use to offer even more enhanced customer-service delivery in both the near and long term. We are deeply committed to continually improving both client and borrower satisfaction and are excited about the capabilities our partnership with Glia will make possible going forward.”
“State National is a visionary organization known for simplifying the insurance process and leveraging digital technologies,” added Justin DiPietro, Chief Strategy Officer and Co-Founder for Glia. “Our partnership illustrates the efficiency of Digital Customer Service to not only streamline the process and create new efficiencies, but to also enhance the overall customer and borrower experience.”
Glia is reinventing how businesses support their customers in a digital world. Glia’s Digital Customer Service (DCS) solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with over 400 banks, credit unions, insurance companies and other financial institutions worldwide to improve the customer experience and drive business results. To learn more visit glia.com.
About State National Companies
State National Companies, Inc. is a leading specialty provider of property and casualty insurance services operating in two niche markets across the U.S. In its Lender Services segment, the company specializes in providing portfolio protection solutions that insure autos, mortgages, and other collateral for loans made by credit unions, banks, and specialty finance companies. In its Program Services segment, the company leverages its ”A” (Excellent) A.M. Best rating, expansive licenses, and trusted reputation to provide access to the U.S. property and casualty insurance market in exchange for ceding fees. State National Companies is a division of Markel, a Fortune 500 holding company for insurance, reinsurance, and investment operations. To learn more, please visit statenational.com and connect on LinkedIn.
Original Press Release.